Small-to-medium-sized businesses (SMBs) tend to have a more difficult time managing IT than larger enterprises. Despite being as technology dependent as larger enterprises, SMBs have tighter budgets and fewer resources to devote to IT management. This leads to a more reactive "break-fix" approach to their technology that never does any smaller company or organization any good.
Here's what break fix most often leads to. If the burden rests on the shoulders of hourly or salaried in-house IT support, and they're too busy putting out fires all day, then their skills and talents are essentially wasted.
If there is no in-house tech support, and many smaller companies and organizations don't have even one onsite "IT guy", SMBs are commonly taken for a ride by some of the more unscrupulous on-call IT consultants.
Although "If it ain't broke, don't fix it" is a popular saying, it should never be applied to the management of business technology. The cost of downtime can crush any barely surviving small business. The combined impact of lost revenue, lost productivity, and lost brand reputation is a severe hit that many SMBs aren't built to withstand.
It pays to be proactive, not a reactive about technology. This requires a cultural shift from how IT has commonly been handled in the past. Say goodbye to manual, yet necessary, processes and hello to a better way for businesses to meet their technology needs - a smarter and more cost-efficient way.
Three Steps To Better Manage Your Business Technology
Be Proactive – More often than not, it's the things that aren't caught early on that turn into costly business disruptions. For instance, many of the hardware, software, and application failures that cause downtime occurrences are preventable; they're just not detected and addressed early enough.
SMBs today have the advantage of using a Remote Monitoring and Management (RMM) tool to help their existing in-house support staff get a grip on their workload.
A RMM tool, combined with an outsourced 24/7 Network Operations Center (NOC), monitors your technology all day and all through the night via one comprehensive interface that is even accessible with a mobile device. This kind of around the clock monitoring transforms technology management. Problems can be nipped in the bud with an alert and prompt ticket resolution before they turn into major issues that disrupt day-to-day operations.
Automate/Schedule Mundane Tasks – Free the in-house support staff from everyday manual maintenance and monitoring by automating a broad range of IT security and monitoring tasks.
Get More From Your In-House Team – If you have any in-house IT support, you've likely hired some incredibly skilled and talented people who would be more worthy contributors to your company or organization if they weren't always so tied up fixing things and performing monotonous tasks. With RMM and NOC solutions, SMBs can put these individuals to work on projects that matter. They are freed-up to work on concepts, strategies, and application development that better serve your customers, employees, and suppliers, truly giving business a competitive advantage.
How the cloud saves smaller firms money OK. You pay someone to store all of your data in the cloud, as opposed to keeping it on your own server and backing it up. And you pay on an ongoing basis. How is that possibly going to be cheaper than just making a one-time investment and keeping it your self? Let’s count the ways: (1) You lose the hardware expense –a capital expenditure cost. (2) If that hardware fails, you are out in the cold. (3) Someone has to maintain that hardware. In house IT labor is expensive. (4) If you need more capacity, you have to ramp up at a tiered level, which means you may need to buy capacity you don’t presently need (5) All of that hardware runs on software, which costs money (6) All of that software needs to be installed, updated, etc. (see # 3) (7) All of that hardware and software has to run 24/7. Are you large enough to pay for in house monitoring and support 24/7? (See again #3) (8) All of that data has to be protected with security software, which…
You can have all the locks on your data center and have all the network security available, but nothing will keep your data safe if your employees are careless with passwords. Change Passwords - Most security experts recommend that companies change out all passwords every 30 to 90 days.Require passwords that mix upper and lowercase, number, and a symbol.Teach employees NOT to use standard dictionary words ( in any language), or personal data that can be known, or can be stolen: addresses, telephone numbers, SSNs, etc.Emphasize that employees should not access anything using another employee's login. To save time or for convenience, employees may leave systems and screens open and let others access them. This is usually done so one person doesn't have to take the time to logout and the next take the effort to log back in. Make a policy regarding this and enforce it. If you see this happening, make sure they are aware of it.These are just a few basic password hints, but they can …
The Cloud: Are there security issues? For many, the idea of offloading their data to another physical/virtual location can seem like a security risk. It seems counter intuitive that moving data away from “ home” is safer. But is that really true? Any server stored at your location is probably more physically vulnerable than one protected in a large server farm. If you had a fire, flood, or other physical damage that included damage to your server, what would be the result? Also, are your backups stored on–site? If a major event damaged your entire physical location, those backups would be also lost. There is a second reason the cloud may be safer: security. All of your data, no matter where it is located, may be vulnerable to cyber attacks and data breaches. However, cloud storage providers probably offer some of the most sophisticated security projection available. It is unlikely that a small or even mid-sized firm has the internal resources and research capacity to maintain an equival…